Terms & Conditions
By submitting an order on our website you are agreeing to these Terms and Conditions; please read them carefully. These Terms and Conditions do not affect your statutory rights.
Last updated 18th May 2020.
1. This website is operated by Huddle Media Ltd t/a A Day’s Walk and the purchase of goods from this website is governed by these Terms and Conditions. From time to time we may amend these Terms and Conditions and when we do so we will update the "last updated" date in the paragraph above. Orders placed after this date will be bound by the changes made.
2. Purchase Contract
2.1. To place an order on our website you must be eighteen years old or over and have completed the registration process.
2.2. We will confirm acceptance of your order. We will do this by email to the email address you have provided us with.
3. Prices and Delivery Charges
3.1. When items are priced by weight or volume we will charge for the actual weight or volume we supply. For this reason the prices shown on your order confirmation email and your order on the website whilst the order status is either 'open' or 'picking in progress' are considered guide prices only. The actual price will be calculated when your order is 'picked'.
3.2. The price you will pay will be the website price at the time we pick your order (not the time that you place your order), subject only to any inadvertent technical error for which we will not be liable. Produce like (but not limited to) fruit and vegetables can vary considerably over time and may be more expensive or cheaper on the day we pick your order than when you placed the order.
3.3. The prices stated on the website are inclusive of any VAT where applicable..
3.4. The prices goods does not include a charge for delivery. The delivery charge may vary depending on your area, and your delivery time slot.
4.1. We may from time to time run promotional offers through our website. In this event the terms of any such promotional offer will be subject to these terms and conditions.
4.2. We may change the terms of any promotions, or withdraw them altogether, at any time and without prior notice.
4.3. We reserve the right to offer different promotions to different customers at our complete discretion.
4.4. Refunds given on any purchase subject to a promotional offer will be given on the terms of that promotion and the promotional price.
5. Methods of Payment
5.1. Payment may be made by debit or credit card only. You cannot pay for your order by cash or cheque.
5.2. The debit and credit cards accepted by us are those listed on the website on the date on which your order is placed.
5.3. We will take payment from your card prior to dispatch/delivery/collection once your order has been picked and packed.
5.4. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.
5.5. You agree to indemnify us in full against all costs incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
6.1. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
6.2. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received and the condition of the goods are the same as when they were delivered we will arrange with you for them to be collected. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
6.2.1 We do not return orders to depot, regardless of whether your delivery is made directly by us or via a courier service. If there is no-one available to accept delivery we will either leave goods in a designated location as per your instructions, or use our discretion in the absence of any such instructions. In either scenario we cannot be held responsible for any deterioration or contamination of goods or packaging disruption once goods have been delivered.
6.3 Home Delivery
6.3.1. We will deliver your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the "Your Account" webpage. This will have no effect on any order that you have submitted but has not been delivered. Should this situation arise you must contact us immediately by email or telephone. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
6.3.2. The delivery time is agreed with you when you submit your order. Accordingly it is your responsibility to ensure that an appropriate person is available at the delivery address at this time. If no one is at the address when we deliver or in our judgement the person receiving the goods is not an appropriate person we will retain the goods and leave notification of attempted delivery. You will need to contact us to re-arrange delivery and a further charge may become payable provided we attempt to deliver at the agreed time.
Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If we fail to deliver to the agreed time then we will endeavour to contact you as soon as we are able to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
6.3.3. Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the delivery charge.
6.3.4. We will endeavour to supply items as close to the ordered weight as possible however if the weight of any item is unacceptable you may reject it at your complete discretion at delivery time.
6.3.5. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at delivery time.
6.4. Social Distancing
6.4.1. The safety of our customers and staff is of great importance. In order to observe Social Distancing guidance in relation to the Covic 19 pandemic you are required to supply details of the designated place you wish us to leave your delivery, ensuring it is dry, clean and sufficiently accessible for our delivery teams to place your ordered goods there.
6.4.2. Your designated place must be on ground level and not involve the use of stairs
6.4.3 If our delivery teams believe that Social Distancing will not be possible at your premises we reserve the right not to deliver your order until the barriers to Social Distancing are resolved. If they cannot be resolved at the time of delivery we reserve the right to return your goods to our depot. You will need to contact us to re-arrange delivery once you have resolved the issues and a further charge may become payable provided we attempt to deliver at the agreed time.
7. Changes and cancellation
7.1. You can make changes to your order, or cancel it, by visiting 'Your account' in our website. Please note that once your order is “locked down”, which occurs at 2am two days before your delivery date, you cannot amend your order. If you cancel via your website account, by telephone, email or any other means after lockdown occurs, you will remain liable for the order total shown on your order confirmation email. Whilst we will endeavour to return goods ordered then cancelled, to producers, we reserve the right to take payment in whole or part at our discretion if for any reason this is not possible. Even if we are able to return all goods ordered to producers we will charge a £10 cancellation fee to cover the cost of admin, transportation and disruption.
7.2. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 14 days of receipt of your decision either by email or letter. We will arrange with you to either collect the goods from you or for you to return them to the original producer at your cost. The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.
8. Defective Goods
8.1. We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, by telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them.
9.1. Nothing in these Terms and Conditions will exclude our liability for personal injury or death caused by our negligence.
9.2. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.
9.3. We will not be liable to you or any third party for any consequential or incidental loss.
9.4. Excepting that set out in paragraph 9.1 our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery.
10. Privacy and security
10.1. The information we request from you when you register and when you place an order will be treated by us with care and security. We will not sell or rent your information to any third party for their marketing purposes unless you agree otherwise. Please see our full privacy statement for further details.
10.2. Whenever we request personal detail or credit and debit card information from you we will use Secure Sockets Layer (SSL) technology to encrypt the connection between us and you. Personal details are stored securely on servers that are not directly accessible via the Internet. Your card payment details are stored by our payment service provider.
10.3. When you register with this website you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone. You will be responsible for all orders that are submitted using your password. If you know or suspect that someone else knows your password then you should change it immediately on the "Your Account" webpage. If we have reason to believe there may be a security breach or misuse of our website we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.
11. Our right to cancel your registration.
11.1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English Courts.
12.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.3. The content of this website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders on this website. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of this website without written permission from us.
12.4. Unless expressly indicated in the product description, Huddle Media Ltd t/a A Day’s Walk is not the manufacturer of the products sold on our website. Whilst we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights.